You are suggested to check the coupon limitations from【My order】-【My Coupon】.
Coupon cannot be used in the following situations:
1.The check-in coupon can only be used once with the same seller.
2.The $500 coupon for Enterprise Pro stage can only be used once with the same seller.
3.Suppliers are from Malaysia, US and Vietnam.
4.The order type is Direct Pay Order, L/C(Letter of Credit), Payment Terms: 30/60 days.
5.Trade Assurance order is with Adding Contract.
6.The selected currency is CNY, EUR.
Here are some rules to apply coupon in your trade assurance order:
1. Coupons can be used to offset the Trade Assurance order amount of Alibaba.com (excluding Direct Pay Order) including the cost of goods, shipment fees, etc., and excluding buyer service fees (original payment fees).
2. Coupons are valid for 90 natural days from the date of issuance and will be automatically void if not used.
3. Coupons can be used in conjunction with merchant discounts, logistics deductions, and merchant coupons. The actual payment amount of an order using a coupon must be greater than the coupon amount +0.2USD.
4. Only one coupon can be used for each Trade Assurance order.
5. Each coupon can only be used for one Trade Assurance order.
6. In the event of a dispute refund for an order settled using a coupon, the coupon will be refunded if the order is fully refunded (including multiple partial refunds followed by a current refund of all remaining amounts) and the coupon has not expired at the time of submitting the dispute for refund. Coupon validity period after return is dispute completion time + 30 natural days.
7. Coupons cannot be redeemed, sold, or transferred, and can only be used on the account they were issued to.