Trade Assurance is a service provided by Alibaba.com that acts as an mediator between the buyer and the seller to ensure that the transaction made through the platform is completed safely and successfully.
This is how it works:
1. Start Trade Assurance order
You reach an agreement on an order with a supplier that supports Trade Assurance on Alibaba.com.
2. Pay through Alibaba.com
You check out with an online payment method or make a wire transfer via Alibaba.com. The payment cannot be protected if it was made outside of the platform.
3. Confirm delivery of order
Your payment will be held in escrow and only be released to the supplier by Trade Assurance after you confirm the order has been received.
In the rare case that the order doesn't meet the agreed terms, such as product quality or delivery issues:
4. Get your money back
Receive compensation or a refund by applying through the platform.
For full coverage details on Trade Assurance, you can visit our homepage or download our guide.