How to Cancel My Alibaba.com Membership?

Please note that here is difference between account deactivation and deletion:

1) If you want to deactivate your account for now and you can still reactivate it by yourself when needed, you may click Deactivate Account to fill the information then submit your request.

How to Cancel My Alibaba.com Membership?

2) If you want to delete your account information permanently from Alibaba.com, which means you won't be able to issue refunds and loss access to member benefits, you can click Privacy Policy to submit your request.

Kindly note that if your request is approved and your account information will be permanently deleted accordingly:

1. You will lose your access to member benefits and you will not be able to issue refund.

2. The deletion procecess cannot be reversed.

3. You may check the request result in the page where you submit it.

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