The money-back policy on Alibaba.com safeguards millions of products, ensuring a secure transaction environment for buyers.
If you need to refund or return an order, apply via My orders > Order details.
Fill in the information required and follow instructions to return products if applicable.
Receive a full refund once the application has been processed.
Alibaba also has the following refund policy:
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.