System Exception - Error Code 500
Apologies for any inconvenience caused. A system exception with error code 500 has occurred. If encountering issues placing an order, carefully review order details, ensuring all required information is submitted. Consider changing the login device (e.g., PC or mobile app). If problems persist, contact customer service for assistance.
Security Concerns - Error Code 400006
Regrettably, due to ongoing security concerns, order processing is temporarily restricted. Your understanding during this period is appreciated. Alibaba team is actively working to address these concerns promptly.
Identity Verification - Error Code 460001
For security reasons, identity verification is required. Submit the necessary information by clicking the provided link. Expect feedback within one working day. Until verification is complete, order placement may be restricted.
Update Order Details - Error Code 1300016
If facing difficulties placing an order, outdated receiving address or member information may be the issue. Review and update the necessary details, avoiding specific symbols.
Incorrect Destination Country - Error Code 130607
An incorrect destination country may be causing issues with the shipping address. Update the address information and attempt to place the order again.
Unsupported Destination Country - Error Code 130608
Note that the selected region or country is not supported in Trade Assurance Service. To proceed, update the destination country and attempt order placement again.
Trade Assurance for Overseas Buyers - Error Code 110001
If facing issues placing an order, Trade Assurance services are exclusively for overseas buyers. If the current account location is not overseas or has not been registered, register a new account to access Trade Assurance benefits.
Account State Does Not Support Orders - Error Code 110004
After review, it has been identified that the account cannot currently support Trade Assurance orders. To enhance the online shopping experience, filter suppliers offering Trade Assurance services before placing orders.