If you wish to modify theTrade Assurance order,please contact your supplier and try to reach agreement first.
Whether the order can be modified or not depends on how the order was placed and order status.
If the order was placed by supplier:
1) For orders that are waiting for the supplier to confirm the order, waiting for payment, or waiting for the supplier to ship:
You cannot modify directly. Please go to All Orders and click "Request modification", enter your request and wait for the supplier's response.
You need to wait for the payment to arrive before you can make modifications to your order.
3) For orders waiting for delivery confirmation
Modifications cannot be made to the order. However, each party can extend the receiving time of the order once, for a period of 15 days. Therefore, in total the receiving time of the order can be extended by 30 days.
1) For orders that are waiting for the supplier to confirm the order:
You may change the shipping address. If you want to modify how and when the order will be dispatched, you may ask our supplier for modification.
2) For orders which are waiting for payment or waiting for shipment:
You could modify the shipping address and route to deliver the order in order detail page by clicking ' Modify Shipping address' directly.
note:
1 If your order is with on-time delivery service or on-time dispatch service, dispatch time and shipping route cannot be modified.
2 When you modify the shipping address, destination country cannot be modified.
3 When you modify route to deliver the order, updated shipping fee cannot rose more than 20% of previous one.
4 After you paid the order, the total order amount cannot be modified any more. But you could extend the dispatch time up to 90 days when necessary
3) For orders waiting for delivery confirmation
Modifications cannot be made to the order. However, each party can extend the receiving time of the order once, for a period of 15 days.
Therefore, in total the receiving time of the order can be extended by 30 days.
Kindly note that if your order is with on-time delivery service, receiving time cannot be extended.