Refund policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Resolution support
If there's a problem with your refund, alibaba will help mediate to get your money back.
How to apply for a refund
Apply for refund if order doesn't meet the agreed terms
Go to My orders > Order details to apply.
Negotiate with supplier
If the supplier does not respond or you are unable to reach a consensus, escalate the case for Alibaba.com to help resolve.
Get your money back
Receive your refund after the case is processed.
Easy Return
Return defective products locally for free and claim full refunds*.
Easy & free returns
Enjoy hassle-free returns at no cost within 30 days from the delivery date.
Save time spent on delivery
Reduce waiting times with quick delivery to your local warehouse.
Get your money back
Receive a full refund once the return has been processed.
How to apply for Easy Return
Find products that support Easy Return
Apply for refund if product doesn't meet the agreed quality
Go to My orders > Order details to apply.
Return to local warehouses for free
Send the product to a local warehouse according to the return instructions provided.
Get your money back
Receive a full refund once the return has been processed.