To find a Trade Assurance order you've placed, make sure to log in to the relevant account you used to place the order first.
On the desktop website:
Select the Order icon and "All orders".
On the app:
Tap "My Alibaba" and the arrow next to "My orders".
Note: If you are attempting to locate an order after placing multiple orders with the same supplier, you can note the first 9 digits of the order number to identify different orders.
For full coverage details on Trade Assurance, you can visit our homepage or download our guide.