What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

If you paid your order via one of the channels, PAY_EASY、MOLPAY_PERSONAL、DOKU、DRAGON_PAY, you may follow the steps below to get your payment back:

Step1: You may click payment records - Request wire transfer(T/T) refund in your order detail page.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

Step2: Check your refund accounts list.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

Step3: You may click 'edit' to edit your account information.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

Step4: Click account information and Submit TT refund will pop up. You may submit the template after you confirm all the information.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

Step5: You will get the following information if you submit the template successfully.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

Step6: Please swift to another account with same account name if you get any error message with 'security reason'.

Step7: If the amount to be refunded is more than 30 USD, you can find 'Refund again' button and start the refund process accordingly;If the amount to be refunded is less than USD 30,you will not be able to find ' refund again'.

What Can I Do If My Alibaba.com Order Is Modified or Closed After Payment?

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