The reason for the payment failure will be shownon the payment page. Please check specific cause of the failure and referto the possible solutions.
Step 1:Click "Payment Records"to get specific information about payment failure.
Step 2:Pleasefind the payment failure message shown on the payment page, andrefer to the following solutions :
1) Card type wrong
Failure message:Supported cards: Visa / Mastercard / American Express / JCB / Diners / Discover. Please try another card or explore other payment methods.
Failure reason:The card type you used is not supported.
Suggestion:Please use Visa / Mastercard / American Express / JCB / Diners / Discover card, or other payment methods to try again.
2) Ecommerce service unavailable
Failure message: Ecommerce is not enabled. Please try another card or explore other payment methods.
Failure reason：Ecommerce service is not enabled.
Suggestion: please open Ecommerce service, try another card or explore other payment methods.
3) Unauthorized by card issuer
Failure message: Current payment is failed on this transaction.
Failure reason：This transaction is not unauthorized by card issuer.
Suggestion: Please contact your card issuer for authorization, try another card or explore other payment methods.
4) Insufficient funds
Failure message: Transaction was rejected by your bank due to insufficient funds. Please contact your bank. You can also try another card or explore our other payment.
Failure reason:The card’s fund is insufficient.
Suggestion: Please recharge to your card, try another card or explore other payment methods.
5) Card information incorrect
Failure message: Card information mistake. Please confirm the card number, expiration date, CVV, cardholder name and billing address are all correct. Or pay via other payment methods.
Failure reason：Card info filled in is incorrect.
Suggestion: Please ensure the card number, expiration date, CVV, cardholder name and billing address are all correct, try another card or explore other payment methods.
6) For security concern
Failure message: Current payment is failed on this transaction. Please pay via other payment methods.
Failure reason:This transaction was rejected for some security concern by Alibaba. Alibaba runs regular routine check on the payments of all members on Alibaba.com. If your payment is covered at random and detected unsafe, you might be rejected to pay. Whether you're covered by the check is determined by the system automatically.
Suggestion: Please pay again via other payment methods, like T/T. This card isno longer allowed to pay for this order.
7) Exceed payment limit
Failure message: Current payment is failed on this transaction as it exceeds per transaction limit. You can pay via other payment methods
Failure reason: The payment exceeds the transaction limit
Suggestion: Please pay again via other payment methods, like T/T
8) Credit card expired
Failure message: This card has expired. Please try another card or explore our other payment.
Failure reason:This card has expired.
Suggestion: Please try another card or explore other payment methods.
9)Reverse_reason_order_amount_not_match
Failure message: Order amount doesn't match, please contact customer online service to provide wire transfer or TT account to get the refund.
Failure reason: Seller changed the order amount.
Suggestion: Please contact customer online service to provide wire transfer or TT account to get the refund.
10) Reverse_reason_order_closed
Failure message: Order has been canceled by seller/buyer, please contact customer online service to provide wire transfer or TT account to get the refund.
Failure reason:Seller/Buyer canceled the order.
Suggestion: Please contact customer online service to provide wire transfer or TT account to get the refund.