Troubleshooting Email Verification Code Issues on Alibaba.com

If you do not receive email verification code, please check the situations below:

1. To Search with keyword 'Alibaba' in both of your inbox and trash;

2. To check with your email service operator to see whether they blocked the verification code email or filtered the email as spam;

4. To add the email address end with notice.alibaba.com to your white list and then try again;

5. Your email code may take up to 10 minutes to arrive (depends on your email service operator). Do not repeatedly clicking;

6. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later;

If you still have problem, you could try to change an email address, or contact our customer service to get help.

Top