Why Does My Alibaba.com Chat History Disappear?

The following are possible reasons for not being able to find chat history:

1.Please confirm if you have multiple login accounts on Alibaba.com platform and the account you are currently logged into.It is possible that you couldn't find the chat history because you logged in with another account.

2.It may be that the seller has retracted the message.

3.Please confirm if your chat history is from two years ago. Currently, Alibaba platform only keeps chat history for two years.

4.It's possible that you deleted the chat window and chat history.

How to search for chat history, please follow the steps to search on the PC end.

Please click "Messages" -"search" to find chat history.

Or you can first find the chat window of the supplier , and then enter the chat window to search for chat history.

How to search for chat history, please follow the steps to search on the APP end.

Please click "Messenger" -"Chat Settings" -"Search chat history"to find chat history.