Email verification code not received：
If you do not receive email verification code, please check the situations below:
1. To Search with keyword 'Alibaba' in both of your inbox and trash;
2. To check with your email service operator to see whether they blocked the verification code email or filtered the email as spam;
3. To add the email address end with notice.alibaba.com to your white list and then try again;
4. Your email code may take up to 10 minutes to arrive (depends on your email service operator). Do not repeatedly clicking;
5. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later;
SMS verification code not received：
If you don't receive SMS verification code, please check the situations below:
1. Do not input '0' before your phone number after chosing the country code and make sure you input correct phone number instead of landline.
2. Please move your SIM card into another mobile phone or restart your phone and try again with anti-virus software turned off.
3. Network anomalies may cause loss of messages. Check whether your mobile phone is out of service. Please re-submit request by changing network.
4. Check with your phone service company to see if they blocked the system messages and ask them to unlock the service for you.
In case you still can not receive the verification code, you are suggested to change verification method.