How to Resolve SMS Verification Code Issues on Alibaba.com

If you don't receive SMS verification code, please check the situations below:

1. Do not input '0' before your phone number after choosing the country code, and make sure you input the correct phone number instead of a landline.

2. Please move your SIM card into another mobile phone or restart your phone and try again with anti-virus software turned off.

3. Network anomalies may cause loss of messages. Check whether your mobile phone is out of service. Please re-submit the request by changing the network.

Poor network connectivity can cause delays in receiving SMS messages. Ensure that your phone has a strong signal and try again.

4. Check with your phone service company to see if they blocked the system messages and ask them to unlock the service for you.

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